For over 20 years Data Memory Systems Advanced Replacement Guarantee has not changed, we are here to serve you the customer. If you receive defective product out of the box, why should it be your fault. You ordered the product expecting it to work, and it should. A lot of Companies will make you send the product back at your expense, before they send you out a replacement piece. That is just not the way to do business. We send out replacement product immediately, and also include a prepaid return shipment label for the return.
If you ordered your product Next Day Air, your replacement will ship Next Day Air. Please keep in mind these are very delicate electronic components and can be easily damaged in shipping or handling. Although we do test every Memory module for functionality before it leaves our facility, there is always the rare case. You can always trust in DMS to make it right.